{"id":6814,"date":"2021-11-08T12:56:23","date_gmt":"2021-11-08T10:56:23","guid":{"rendered":"http:\/\/newluxbrand.com\/?page_id=6814"},"modified":"2025-11-20T12:06:00","modified_gmt":"2025-11-20T10:06:00","slug":"centro-de-ayuda","status":"publish","type":"page","link":"https:\/\/naluibrand.com\/pt\/centro-de-ajuda\/","title":{"rendered":"FAQ do Centro de Ajuda"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6814\" class=\"elementor elementor-6814\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3785fd34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3785fd34\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a3728de\" data-id=\"4a3728de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d0f532 elementor-widget elementor-widget-heading\" data-id=\"3d0f532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CENTRO DE AJUDA<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-223ac726 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"223ac726\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3896b3bf\" data-id=\"3896b3bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-634a8961 elementor-widget elementor-widget-text-editor\" data-id=\"634a8961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #99d9d9;\" href=\"#\">Fale connosco<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d1aeaa elementor-widget elementor-widget-text-editor\" data-id=\"73d1aeaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/duvidas-sobre-a-minha-encomenda\/\">D\u00favidas sobre a minha encomenda<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611590d3 elementor-widget elementor-widget-text-editor\" data-id=\"611590d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #696969; font-family: Montserrat, Sans-serif; font-weight: 600; text-decoration: underline;\"><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/faq-sobre-o-envio-e-os-prazos-de-entrega\/\">Expedi\u00e7\u00e3o e prazos de entrega<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4fba1e elementor-widget elementor-widget-text-editor\" data-id=\"3f4fba1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #696969; font-family: Montserrat, Sans-serif; font-weight: 600; text-decoration: underline;\"><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/faq-sobre-devolucoes-e-reembolsos\/\">Devolu\u00e7\u00f5es e reembolsos<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fea177d elementor-widget elementor-widget-text-editor\" data-id=\"fea177d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #696969; font-family: Montserrat, Sans-serif; font-weight: 600; text-decoration: underline;\"><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/faq-da-garantia\/\">Garantia<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2430f11 elementor-widget elementor-widget-text-editor\" data-id=\"2430f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #696969; font-family: Montserrat, Sans-serif; font-weight: 600; text-decoration: underline;\"><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/perguntas-sobre-o-meu-produto-faq\/\">Perguntas sobre o meu produto<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffae01 elementor-widget elementor-widget-text-editor\" data-id=\"2ffae01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #696969; font-family: Montserrat, Sans-serif; font-weight: 600; text-decoration: underline;\"><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/como-posso-pagar-faq\/\">Como \u00e9 que posso pagar?<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72a733 elementor-widget elementor-widget-text-editor\" data-id=\"b72a733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color: #696969; font-family: Montserrat, Sans-serif; font-weight: 600; text-decoration: underline;\"><i class=\"fas fa-arrow-right\" aria-hidden=\"true\"><\/i> <a style=\"color: #696969;\" href=\"https:\/\/naluibrand.com\/pt\/perguntas-frequentes-sobre-o-registo-e-o-boletim-informativo-do-newlux\/\">Registo e boletim informativo Nalui<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0c66b elementor-widget elementor-widget-spacer\" data-id=\"3e0c66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7949eeb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7949eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+34965669598\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+34 965 31 31 31<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:soporte@newluxgroup.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">soporte@newluxgroup.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e7fd7bb\" data-id=\"3e7fd7bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51f5a53 elementor-widget elementor-widget-heading\" data-id=\"51f5a53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fale connosco <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adbe6f8 elementor-widget elementor-widget-text-editor\" data-id=\"1adbe6f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Trabalhamos todos os dias para lhe oferecer o melhor servi\u00e7o.<\/strong><\/p><p>Para lhe facilitar a vida, nesta sec\u00e7\u00e3o tentaremos responder a todas as perguntas que possa ter ao efetuar a sua compra. Encontrar\u00e1 a solu\u00e7\u00e3o para as perguntas mais comuns sobre o envio, os m\u00e9todos de pagamento e as devolu\u00e7\u00f5es. Mesmo assim, \u00e9 poss\u00edvel que as suas d\u00favidas persistam ou n\u00e3o tenham sido resolvidas. N\u00e3o se preocupe, n\u00e3o gostamos de receber formul\u00e1rios impessoais, queremos conhecer as suas necessidades e resolv\u00ea-las de forma personalizada, pode contactar-nos atrav\u00e9s de:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-affec7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"affec7b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-98da480\" data-id=\"98da480\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-176f4bb elementor-widget elementor-widget-heading\" data-id=\"176f4bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">N\u00e3o consegue encontrar o que precisa no centro de ajuda? N\u00e3o se preocupe, inicie sess\u00e3o no nosso suporte e contacte-nos.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd03ab elementor-align-left elementor-widget elementor-widget-button\" data-id=\"bcd03ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/newluxgroup.com\/centro-de-ayuda\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">IR PARA APOIO PERSONALIZADO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d092fd elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3d092fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTamb\u00e9m pode enviar-nos uma mensagem de correio eletr\u00f3nico diretamente com as suas necessidades para <a style=\"color:#99d9d9;font-weight: bold\" href=\"mailto:soporte@newluxgroup.com\">soporte@newluxgroup.com<\/a>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b8129 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b5b8129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOu, se preferir, ligue-nos para <a style=\"color:#99d9d9;font-weight: bold\" href=\"tel:965313131\">965 31 31 31<\/a> e teremos todo o gosto em ajud\u00e1-lo. O nosso hor\u00e1rio de funcionamento \u00e9 de segunda a sexta-feira, das 09 \u00e0s 14h.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-62f4850\" data-id=\"62f4850\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-239f2b8 elementor-widget elementor-widget-image\" data-id=\"239f2b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-1024x1024.jpg\" class=\"attachment-large size-large wp-image-172076\" alt=\"\" srcset=\"https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-1024x1024.jpg 1024w, https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-300x300.jpg 300w, https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-150x150.jpg 150w, https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-768x768.jpg 768w, https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-600x600.jpg 600w, https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda-1000x1000.jpg 1000w, https:\/\/naluibrand.com\/wp-content\/uploads\/2024\/03\/centro_de_ayuda.jpg 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CENTRO DE AYUDA Habla con nosotros Dudas de mi pedido [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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